We want you to have an excellent shopping experience at B'sue Boutiques. Because we've been in business for over 20 years and have worked with a wide variety of customers, we realize you may have some questions about how we accept payment, where and how we ship orders, how we handle returns, etc.

Please take a moment to review some of the FAQ's (frequently asked questions) about shopping with B'sue Boutiques, and if you have any questions at all please contact us, we'll be happy to help. The fastest way to reach us is to write to B'sue at bsue1441@aol.com, or you may call us, too, at 1-800-868-4393.

1. What forms of payment do you accept?
B'sue Boutiques accepts VISA, MasterCard, and PayPal. At this time we no longer accept check and money order payments. We do not accept Western Union , Eurocheck or International Money Orders for website purchases.

2. Can I combine an Ebay order with a bsueboutiques.com order for shipment?
Yes, you can! We are happy to oblige you as a courtesy.

You will have to check out at both places separately. Ebay insists that we keep website business off the Ebay invoices, so it is no longer possible to roll over website orders into Ebay invoices, and all Ebay invoices must archive through their system.

So we recommend this:
Go to Ebay, make your bids, be sure you have finished. Then come to our website, get what you need with the shopping cart system, check out and pay for the website goods. If you leave a credit card, we can adjust the shipping to reflect what you might have been charged, on the Ebay invoice.

If you pay with PayPal, we can refund any excess. ON THE MEMO of the website order, remind me you have Ebay items and ask me for an invoice and to send the goods together.

We're happy to do this! BUT YOU MUST TELL US you have shopped at both places, otherwise we may not know and we will not ship together.

3. Do you ship internationally? Is there a minimum order?
B'sue Boutiques has shipped internationally for twenty years. We love our international customers. We politely ask that your order be for at least 20.00 worth of merchandise before shipping fees, that is a very low minimum order.

Our website only accurately charges shipping for US purchases, so it is likely, unless your order is small and we are able to send first class international for what the site charges you, that **we will have to bill you back** for the rest of the shipping.

If your order is under 40.00 we can send first class international to *most* locations, cost is 5.00 Canada , 6.00 International.

If your order is under 125.00, we can send Priority International Mail, this is 10.00 to Canada , 12.00 International.

If your order is over 125.00, we *may* have to ship EXPRESS MAIL WITH INSURANCE. This starts at 32.00 first pound. Contact me to discuss options before you place your order.

4, I do not live in the US and am worried about duty I might have to pay to receive a package. Can you label my package as a gift so that I can avoid duty?
Unfortunately, to label a package for international shipping as a gift, when it is commercially purchased merchandise, is against the law. Falsifying a customs document is also against the law. This is a form of smuggling. Please understand that customs charges are not part of a shipping fee and outside our control. Contact your Post Office for more information about duty charges in your country.

Some of our international customers tell us that if they keep their orders under 40.00, duty fees are rarely ever levied and the packages are rarely ever stopped. You might try that. We are unable to split large orders into smaller packages, however.

5. How much do you charge for shipping in the US?
Our charges start at 2.40 and .10 each additional item. We reserve the right to adjust final quotes; it is very hard to get a completely accurate quote when we carry so many items and there are sometimes exceptions to the rule. We are known for being more than fair, our ship prices are VERY reasonable. If your order is under 50.00, we usually ship first class mail and it's usually 2.40-4.95 area, and this includes tracking. If your order is over 50.00, we may need to ship insured priority mail with confirmation. In *rare cases* we may have to bill you for a little more shipping, but we never hold an order back while we wait for payment of extra shipping. It will go out on time and we will trust you for the rest. ;-)

If you have any questions about ship fees, don't hesitate to contact B'sue at bsue1441@aol.com. Always happy to explain!

6. How do you handle backorders?
Your requests will be filled in the order received. In the event that an item you'd like to purchase has gone outstock, it will be noted on the enclosed invoice and you will not be charged for it. Generally we do not do backorders on amounts under 25.00, and all backorders are subject to review. If you do not want a backorder, let us know *with the order*. If something is critical to a design, let us know *with the order*.

7. Do you ship orders every day? Do you ship rush orders overnight?
At this time we ship Tuesday, Thursday and Fridays every week. We ship only by United States Postal Service, and we offer only parcel post, first class mail, and priority mail service. We do not offer overnight service. All orders are filled in the order received. Most orders placed on Wednesday and Thursday go out next day. If you order late Friday, the order will probably not ship til the following Tuesday. We aren't able to ship on any days other than our set shipping days at this time.

8. Can I place an order by phone? I don't like to leave a card number on the internet.
In this case you could use the OFFLINE ORDER FORM to submit your order without payment information, and then ask me to contact you to obtain your credit card number. Or, you can call us. Our phone number is 1-800-868-4393 and we are in the office Tuesdays, Thursdays, Fridays 7am-5pm and Sunday afternoons 2-6pm, EST. Other days we are here by chance.

You can also fax us the credit card number to 330-426-6905--- but you would still need to use the offline form. We cannot accept any order for goods through this website except through the shopping cart system. This is for tax and inventory purposes.

The best, most efficient way to handle an online order when you don't want to expose your credit card is to get a PAYPAL account and then use their service, as your card number is never exposed online to anyone. Just a suggestion!

We do have a very secure server and B'sue Boutiques contracts with Security Metrics quarterly to have the server scanned for any anomalies. We do this for our customers' protection.

9. I want to talk to B'sue about a problem, a special order, or a design question. May I call and speak to her?
Yes! Call Tuesday, Thursday, Friday or Sunday afternoon, she is usually always in the office those days. 1-800-868-4393. Other days, by chance.

10. Do you accept returns?
We accept returns ANYTIME if:

-The item is defective.
-The item is not as described.
-We sent you the wrong item.

In a case such as the above, not only will we accept the return, but we will pay your shipping both ways.

PLEASE EXAMINE THE ENCLOSED INVOICE as SOON as the package arrives. Returns and shortages must be reported within three days of receipt of the goods. A delay in reporting a problem may mean that we won't be able to help. Shortages reported late cannot be covered. Thank you for understanding.

Please email B'sue about the problem at bsue1441@aol.com and she'll get in touch ASAP to make arrangements for the return. DO NOT SEND ANYTHING BACK WITHOUT CONTACTING US FIRST. Returns made this way are not acceptable for any reason and will be refused.

But....what if you mis-measured? What if you ordered the wrong plating shade? What if you ordered too many, or it just doesn't work for your project?

We ask you to please make all selections carefully. If there is not enough information in the description of a product, contact B'sue at bsue1441@aol.com and ask. She will be happy to help and would rather talk you out of something than have you buy it and not like it!

If you do get something and it is just totally wrong for you, and you are sad and just can't bear to deal with it---then please know we will not turn you away for a return in *most* cases. BUT, there is a 20% restocking fee for returns of this sort and we cannot refund any shipping. So long as you know that and understand as a small company, this covers our expenses and is only fair, contact B'sue and she will make arrangements for you to send items back if you must do so.

When returning, you may wish to track and insure your returns. We cannot be responsible if you send goods back and they do not arrive; contact the shipper if this happens.

Goods must be returned in their original packaging with a copy of the invoice we sent you so that we can make a fast and easy refund.

We cannot accept anything for refund that has been altered or already incorporated into a project.

If an item is damaged in shipping, or the box arrives with a hole in it and half your order is gone, CONTACT THE SHIPPER IMMEDIATELY, as they are responsible. We would also like to know what happened.

11. What about special orders?
SURE THING. It is best to email because we may have to make some calls to get quotes for you. If you have questions about a design and a possible special order, email is fine, or of course, you can phone, 1-800-868-4393.

Special orders are for 72 pieces or more of an item. You can order anything we carry in any plating finish we carry, so long as you are willing to order in bulk of 72 pieces or more. You can also order any of the stampings and findings in RAW, unplated brass. Many are doing that so that they can apply their own special finishes to the stampings.

All special orders must be PRE-PAID. It takes about two weeks to get most raw brass orders back from the tooler. It takes 3-4 weeks to get plated goods back from the tooler, plater and finisher. When goods arrive, we inspect them for quality, count, package and send them to you. So if, say, you are in Australia , and you buy a gross of a filigree stamping, it may be 5-6 weeks until you receive that order. We order the goods made for you as soon as we get your payment after quote, but we have no control over how fast toolers and finishers work. They work on their own schedule.

NO SPECIAL ORDER CAN BE RETURNED FOR ANY REASON, nor can it be refunded.

We will inspect the goods thoroughly when we get them and if they are not acceptable, we will know....and we won't send them to you before they are just right.

If there is a delay because of an issue like this, you'll be contacted right away and the goods will be returned to the plater/tooler for correction. We will send them to you as soon as that is done, but we will not be able to cancel the transaction.

If you are placing a special order, BE SURE you have the correct finish, we can't send the goods back to be replated unless you pay for it, and not all finishes can be replated successfully. In the event something was replated because you ordered the wrong finish and it did not come out, we could not be responsible.

12. I just love your stuff! Can I come there and buy from you direct?
While we have a warehouse and an office, but there is no showroom and there is no brick and mortar shop. We aren't able to entertain visitors or direct buyers at our location. B'sue Boutiques is an internet-only business.

THANK YOU FOR SHOPPING AT B'SUE BOUTIQUES!

If there is ANYTHING that you do not understand or something you feel has not been addressed, please contact us. We will be happy to help!