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Additional Support
How do I contact you?
  Our phone is 1-330-886-0052 Jordan is here for customer assistance 1-7pm EST. You may call 9-7pm on Monday, but Jordan does not come in til 1pm. Someone Tuesday through Friday 9-4:30 pm. Evenings by chance. Saturdays Jordan is not available, but come ahead and call, if B'sue is here she will do her best to assist you with an issue. On Sundays, we are here 2 til 9pm EST. We are located in Ohio.

Please leave a message on the answering machine if we do not pick up at other times, but there should always be someone here to assist you at the times listed above.

Ask for JORDAN if there is a problem with your order. He is the Office Manager and Problem Solver at B'sue Boutiquesand he loves to assist customers! If he is not available, ask for SHELLEY. Neither of them are available on Saturdays, BUT! Jordan is always available by email, OR you can email B'sue anytime at

If you need to make a special order with Brenda Sue, please write her at to schedule an appointment. She will be happy to work with you, one on one, regarding any special order needs you have.

FIRST: email the item SKU's you'd like to special order, as well as the quantity and plating finish. Most special orders can be handled by email and she will contact you with a best-price quote and an item minimum order. Please refer to our SPECIAL ORDERS page for more information on this process. (SPECIAL ORDERS should be a link and I will write you another page today to cover that)

If you need to know more basic information about our products, you may email us through the website or please contact B'sue directly at We'll respond within 24 hours. If you do not hear back from us, please try us again or call. Your questions are important to us and we also want to resolve any issues you may have.

If you have design questions, Brenda Sue is available for phone teaching/consulting. Most questions can be handled by email. If a phone call is necessary, a short call may be scheduled. She offers paid phone consulting as well.