PLEASE: NOTE MEASUREMENTS, PLATING COLOR and other particulars on the items ordered before ordering. If you have design or stock questions, contact Jordan and where necessary he will have B'sue contact you with more information. We reserve the right to levy a restock fee of 20% MAY be levied on returned items when the error is not our fault.
If the item is defective, ALWAYS.
If somehow the item is not as described....ALWAYS.
If we sent you the wrong item...by all means! YES.
In a case such as the above, we will not only accept your return, but pay your return shipping after you send it back. We do not send call tags.
PLEASE EXAMINE YOUR ENCLOSED INVOICE AS SOON AS YOU GET YOUR PACKAGE. Returns and shortages MUST be reported within three days of receipt. If you delay, we may not be able to help. Contact JORDAN at firstname.lastname@example.org or by calling us during business hours (Monday 1-7pm, Tues-Friday 8:30 am to 4:30 pm, Sundays 2:30 til 9pm) 1-800-868-4393 or 1-330-886-0052
No refunds can be given on items that have be colorized, re-plated, soldered or manipulated. All returns must be sent back in original packaging with either the order number, or better still, a copy of the original invoice.
SEND YOUR RETURN PACKAGES TO
1441 North Market St. Ext. or send to PO BOX 30 either is fine but the PO may be more secure
East Palestine, Ohio 44413
CS Phone # 330.886.0052